What is a Managed Services Provider?
A managed services provider (MSP) o ffers management and support of IT network-based services,
applications and equipment. As businesses become increasingly dependent on IT, the need for a reliable
MSP that allows business owners and employees to focus on their core functions has become critical.
The scope of service provided by an MSP varies according to the customer’s needs and can involve simple
system upgrades to full network management and support for a pre-established monthly fee. The key
element is that it is preventive and proactive in nature.
You can trust us to deliver the level of managed services your business needs to ensure a stable and secure
IT environment. Our proactive services model will eliminate business disruptions and give you peace of
mind knowing that your networks are always secure and operational with no surprises or unexpected
expenses.
Contact us today to begin reaping the benefits of being proactive!
OUR SERVICES
From Reactive to Proactive
Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a
comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!
IT Managed Services
• Network Monitoring
• Threat Management
• Backup & Storage
• Print Management
Computer - Network
Hardware Sales & Service
• New & Re-Certified Computers
• Software Licensing
• Server/Desktop/Laptop Repair
• Network Installation & Configuration
Phone: 208.542.2803
Mon-Fri 8am-5pm MST
Printer-Ink-Toner Sales & Service
• New & Re-Certified Printers
• Cost Effective Toner Solutions
• Printer Repair
• Printer Maintenance Agreements
Proactive IT Services Model
1. An RMM tool conducts oversight of your
network and IT assets 24/7.
2. The RMM tool alerts your MSP to a potential
issue or an issue about to occur.
3. A centralized dashboard allows for remote
diagnosis and remediation of the issue by
the appropriate technician—without
disruption to your business flow!
Business IT Support
• Server/Computer/Network
Software & Hardware
• Internet Service Provider
Setup & Support
• Remote Assistance
• Hosting Services
Reactive IT Services Model
1. An IT issue is detected.
2. You contact your IT solution provider.
3. Once you reach your IT provider, you
describe the issue as you understand it.
4. If the issue cannot be resolved via email or
phone, your IT provider will need to travel to
your location.
5. Once at your location, the issue is properly
diagnosed.
6. The issue is resolved.